Service Cloud made easy with Xenai
Salesforce Service Cloud is a CRM platform that helps businesses provide service and support to customers. Built on Salesforce’s Sales Cloud, it enables companies to manage inquiries across channels like phone, email, chat, and social media.
Key features include case management, automation, knowledge base, and AI-driven insights, enhancing support efficiency and customer satisfaction. Integrated with other Salesforce products, Service Cloud streamlines workflows and improves collaboration across teams.
The Service Cloud IGNITE Offer is designed to swiftly deploy an MVP version of Salesforce Service Cloud for your team. In 2-3 weeks, we deliver a customised setup that prepares your team to provide efficient and effective customer support.
The package includes a comprehensive data dictionary, a data import template, and configuration for Contacts & Accounts, Cases, and Activities (e.g., tasks, events, calls). Additionally, we’ll set up 1 Web-to-Case form, 4 customised dashboards, and optimise page layouts to enhance usability. This implementation ensures your team is equipped with the tools needed to deliver exceptional service from day one.
When you just need to get the job done without costing you an arm and a leg! This offer provides part-time consulting support, with one or more consultants allocated to your team on pre-scheduled days each week.
Our experienced professionals work through backlogs or under your direction to accelerate your projects. With a minimum duration of 6 weeks, this flexible solution ensures you have the expertise you need to keep your initiatives moving forward efficiently.
Our process begins with a thorough review of the health of your Salesforce Cloud, where we assess its performance and identify areas for improvement. We conduct a Discovery Survey and hold Discovery Meetings to gather valuable insights. Following this, we present a Playback Presentation that highlights our findings, along with clear recommendations for optimisation.
Additionally, we provide a prioritisation of the recommendations based on effort and impact, helping you focus on the most critical areas for improvement.
You have got your results humming and now you want to double down! This offer provides one or more full-time consultants to work with your team on pre-scheduled days each week, addressing backlogs or supporting client-directed tasks.
This solution offers continuous support and training, helping you gain project momentum and velocity. It fosters repeatable operational processes, aids in developing a Centre of Excellence, and helps balance operational and project demands. By reducing project fatigue on staff and increasing cost efficiency, Dedicated Squad ensures long-term success and smoother project execution.
We simplify and optimise your customer service experience with Salesforce Service Cloud. Our proven process ensures a seamless implementation that’s tailored to your business needs, empowering your team to deliver exceptional support at every touchpoint.
From understanding your unique service goals to designing and deploying a customised solution, we guide you through every step. Whether you’re streamlining workflows, automating processes, or enhancing customer interactions, our approach ensures your Service Cloud setup drives efficiency, satisfaction, and long-term success.
Align on project goals, gathering key requirements, and gaining a deep understanding of your business needs to ensure a successful implementation.
A detailed strategy, architecture, and roadmap for your solution, providing a clear plan for the project ahead.
Strategies outlined in the blueprint are executed, deploying the solution, and ensuring seamless integration with your existing systems.
Salesforce Service Cloud is a customer relationship management (CRM) platform that helps businesses manage customer support via email, live chat, or phone. It streamlines issue resolution with features like ticket assignment, queue management, live chat, and a knowledge base, improving efficiency and customer satisfaction.
Service Cloud helps enhance customer service by streamlining workflows, automating routine tasks, and providing agents with the tools and data they need to resolve cases quickly. It improves efficiency, boosts customer satisfaction, and enables personalised support.
Service Cloud includes features such as case management, knowledge base, automation tools, AI-powered chatbots, live chat, and 360-degree customer views. It also offers analytics, reporting, and customisable dashboards to monitor team performance and customer service metrics.
Yes, Service Cloud supports both inbound and outbound customer support, allowing businesses to handle incoming inquiries as well as proactively reach out to customers through channels like email, phone, and chat.
Service Cloud supports multi-language functionality, allowing businesses to provide customer support in different languages. It includes translation tools and localised content for global customer interactions.
Yes, Service Cloud is flexible and can be configured to support both B2B and B2C support models, making it suitable for a wide range of organisations.
Service Cloud allows businesses to define case escalation rules based on urgency, priority, or time elapsed, ensuring that cases requiring immediate attention are promptly escalated to the right team or agent.